1. Try Before You Pay

Every new account receives 130 free credits, with no card required. These are enough to run the full pipeline and judge the output for yourself. We strongly encourage you to use them before subscribing — it is the surest way to know whether Seenable suits your products.

2. 14-Day Refund Window

If Seenable is not right for you, you may request a full refund of your most recent subscription payment within 14 days of that payment, provided you have used no more than 20% of that period's credits.

The credit threshold exists because generating an image or video costs us real compute at the moment you request it, and that cost cannot be recovered once the result is delivered to you. Below the threshold we treat the plan as substantially unused and refund it in full.

3. Beyond the Window

After 14 days, or where more than 20% of the period's credits have been used, subscription payments are non-refundable. You may cancel at any time and will keep full access, and your remaining credits, until the end of the period you have already paid for. No further payment is taken after cancellation.

Credits themselves are not exchangeable for money and do not carry over beyond the period in which they are granted.

4. When We Refund Regardless

The limits above do not apply where the fault is ours. We will refund, or restore the credits concerned, in any of these cases:

You were charged more than once for the same billing period, or charged after cancelling.
You were billed for a plan other than the one you selected.
A prolonged outage or defect on our side prevented you from using the Service during a period you had paid for.
Credits were deducted for generations that failed and were never delivered to you.

A generated image that is technically sound but not to your taste is not a defect. AI output varies, and the free credits exist so you can judge that variance before paying.

5. How to Request a Refund

Email support@seenable.ai from the address on your account, telling us which payment you would like refunded and why. You do not need to give a detailed reason.

We respond within 3 business days. Approved refunds are returned to the original payment method and typically appear within 5 to 10 business days, depending on your bank.

6. Cancelling Your Subscription

You can cancel at any time from your billing settings inside Seenable, without contacting us. Cancelling stops future payments; it does not end your current period, and it is not in itself a refund request.

7. Statutory Rights

Nothing in this policy limits any right you have under the consumer law of your country, including any statutory right of withdrawal. Where that law gives you more than this policy does, that law applies.

8. Taxes

Prices shown on our pricing page exclude VAT and sales tax, which are added at checkout where your country requires it. A refund returns the full amount charged, tax included.

9. Related Policies

This policy sits alongside our Terms of Service and Privacy Policy.

Refund Policy